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OUR POLICIES

Mindful Massage Logo

What you need to know before your first session: 

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  • Always plan to arrive 5-10 minutes early. The start time of your appointment is when we want you ON the massage table. If you are late, your massage has started without you and will still end on time. Please help us give you the full session you are paying for by being early. 

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  • What to wear: You will undress completely for your session and you will be covered securely the whole time, and we will uncover only the part being worked as it is being worked. We prefer not to work around or over clothing. (Leave undies on if you have a good reason to.)

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  • Our address is 730 Brookline Blvd, Brookline, PA  15226.  I am located in the Thrive on Health wellness center.

    • Paid parking is available directly in front of the building ($1/hour).  

    • There is no charge for parking after 6pm and on Sundays.​

  • I do not accept tips. The best tip you can give to a small business is rebooking or referring your friends and family or leaving a review!

 

  • All clients agree to give at least 24 hours notice for cancellations/rescheduling.

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  • Make sure the email you received upon booking your session is accurate and that your calendar matches ours.

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  • Respond to the text/email sent 48 hours in advance to confirm your appointment, or let us know immediately if you need to change or cancel.

 

CANCELLATIONS AND RESCHEDULING​

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**Please ensure you have read this section; you will agree to it when you sign your client information form.**

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  • We have reserved your appointment time JUST for you.

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  • We require at least 24 hours notice for any cancellation/rescheduling. Call us at 412-447-8775 anytime and leave a message. Or email info@mmabpgh.com.

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  • If a true emergency presents itself that conflicts with your appointment, we ask that you notify us immediately through any medium necessary. You can email us at any time of day or night, or make a phone call and leave a voice message any time during normal waking hours, but it is your responsibility to ensure you have received a reply from us to confirm cancellation BEFORE your missed appointment time. 

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  • Cancel/change your appointment with at least 24 hours notice: no problem, no charge.

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  • Cancel/change within 24 hours of your appointment for any reason: You will be charged for the full session amount. You can avoid this by sending someone in your place! If we are able to fill the appointment: no charge.

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  • No show, no notice: if you simply do not show up for any reason, with no notice, we will charge your card on file for the session. 

 

A note on Prepaid Sessions: All payments including prepaid packages, sessions, or gift certificates are non-refundable. Any requests for refunds or extensions are issued at the sole discretion of Mindful Massage and Bodywork.

 

Your safety, comfort, and satisfaction is important. If you have any questions, please contact us.

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